Welcome to BaseBraid (hereinafter referred to as “we,” or “us”). This Service Policy is designed to clarify the rights and obligations between users and our company, ensure transaction security, and enhance service quality.
This policy applies to all users who access, browse, and use this website, including but not limited to browsing products, placing orders, making payments, and using after-sales services.
By using this website, you acknowledge that you have fully read, understood, and agreed to comply with all terms of this Service Policy.
Users may shop by registering an account or as a guest. You are responsible for ensuring that the information you provide is true, accurate, and complete, and for properly safeguarding your account and login credentials.
We are responsible for maintaining the normal operation and information security of the website and for ensuring a stable and secure transaction environment within reasonable limits.
We guarantee that all displayed product information is accurate, complete, and reliable. Inventory status is updated as promptly as possible.
All listed prices are final selling prices and include applicable duties, taxes, VAT, and other necessary charges. No hidden fees will be imposed on users.
After an order is placed, the system will automatically generate order details, including product information, quantity, price, delivery method, and total payable amount.
We support multiple mainstream payment methods and provide a secure and reliable payment environment. Supported currencies are displayed on the checkout page.
For more details, please refer to: Payment Terms
We provide delivery services covering major service regions. Orders enter the processing stage after successful payment and are usually prepared for shipment within 1–2 business days.
The estimated delivery time is 10–15 business days, subject to actual logistics conditions.
For more information, please refer to: Shipping Policy
Users may submit a cancellation request before an order is shipped. Orders that have entered the shipping process or have already been dispatched generally cannot be canceled directly.
After approval of the cancellation request, refunds will be arranged based on actual circumstances.
For details, please refer to: Order Cancellation Policy
We provide return and exchange services for eligible orders. Users must submit applications within the specified period and complete the process in accordance with the required procedures.
For details, please refer to: Returns and Exchanges Policy
Once a refund request is approved, the funds will be returned to the original payment account.
The processing time is generally 3–5 business days, depending on the bank or payment provider.
For full details, please refer to: Refund Policy
The interpretation, execution, and dispute resolution of this policy are governed by the relevant laws and regulations of Australia and comply with GDPR data protection requirements.
In the event of any dispute, both parties shall first attempt to resolve it through friendly negotiation.
We reserve the right to amend and update this policy when necessary and will notify users in a reasonable manner.
We highly value user privacy and strictly comply with applicable laws and data protection principles when collecting, using, and storing personal information.
For details, please refer to: Privacy Policy.
To the extent permitted by law:
We are not liable for service interruptions caused by force majeure or uncontrollable factors;
We are not responsible for losses resulting from improper user operations;
We are not liable for logistics delays caused by factors beyond our control;
We are not responsible for indirect losses beyond reasonable control.
We will continue to strive to provide users with stable and reliable services.
If you have any questions regarding this Service Policy or our services, please contact us:
Address:
2101 N Lamar Blvd Apt 5, Austin, TX, USA
Phone:
+1 (210) 404-4391
Email:
complaintcare@basebraid.com
Service Hours:
Monday to Friday
09:00–12:30 / 14:00–18:00 (Australia Time, GMT+10)
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