Welcome to BaseBraid (hereinafter referred to as “we,” or “us”) online store. This Shipping Policy explains the scope of delivery, shipping fees, processing times, and related services to ensure a smooth shopping experience.
Currently, we provide delivery services only within Australia, including:
New South Wales (NSW)
Victoria (VIC)
Queensland (QLD)
South Australia (SA)
Western Australia (WA)
Tasmania (TAS)
Northern Territory (NT)
Australian Capital Territory (ACT)
We do not deliver to countries or regions outside Australia.
Shipping fees are calculated based on the order amount:
Orders AUD 99.99 or above: Free shipping
Orders below AUD 99.99: AUD 5.99 flat shipping fee
All shipping charges will be clearly displayed on the checkout page. No hidden fees apply.
Our customer service and order processing hours are:
09:00–12:30 / 14:00–18:00 (GMT+10), Monday to Friday
Processing may be delayed on public holidays or special circumstances.
All successfully paid orders will be processed within:
1–3 business days
Processing includes order verification, product preparation, packaging, and shipping arrangements.
Once shipped, orders are expected to arrive within:
10–15 business days
Actual delivery time may vary due to location, weather conditions, peak periods, or carrier scheduling.
We select reliable and secure logistics providers based on delivery region and shipping requirements, including but not limited to:
SEUR
Redur Spain
MRW
Spanish Post
PackLink
We prioritize carriers with good reputation and stable service quality.
After your order is shipped, you will receive a shipping notification email containing:
Order number
Payment details
Carrier name
Tracking number
You can track your shipment in real-time on our website’s Order Tracking page using your registered email or phone number and order number.
Product Damage or Loss:
If items are damaged or lost during shipping, please contact customer service with supporting evidence. We will assist with claims or reshipment.
Shipping Adjustments or Cancellations:
In case of weather, traffic, logistics scheduling, or force majeure events, we will notify you promptly and assist in finding a solution.
Accuracy of Delivery Information:
Please provide complete and accurate delivery information. Errors may result in delivery issues. We will assist in resolution, but any additional costs may be borne by the customer.
To protect your rights, please follow these steps upon receipt:
Inspect the outer packaging immediately
Take photos if there is damage, leakage, or any irregularities
Check the product condition promptly after signing
Contact customer service within a reasonable timeframe if any issues are found
If you have any questions regarding shipping services, please contact us:
Address:
2101 N Lamar Blvd Apt 5, Austin, TX, USA
Phone:
+1 (210) 404-4391
Email:
complaintcare@basebraid.com
Service Hours:
Monday to Friday
09:00–12:30 / 14:00–18:00 (Australia Time, GMT+10)
loading
