Refund Policy

At BaseBraid (hereinafter referred to as  “we,” or “us”), we are committed to protecting your shopping rights. This Refund Policy explains the conditions, procedures, and important notes regarding order cancellations and return refunds.


1. Refund Eligibility

You may request a refund under the following circumstances:

Please ensure your order details and payment proof are accurate to facilitate a smooth refund process.


2. Refund Method


3. Refund Exceptions and Delays

The following situations may cause delays or require additional verification:

If any of these issues occur, please contact customer service. We will verify and resolve the situation within 1–3 business days.


4. Disclaimer and Responsibility

Within the scope permitted by law:


5. Contact Us

If you have any questions regarding refunds, please contact us:

Address:
2101 N Lamar Blvd Apt 5, Austin, TX, USA

Phone:
+1 (210) 404-4391

Email:
complaintcare@basebraid.com

Service Hours:
Monday to Friday
09:00–12:30 / 14:00–18:00 (Australia Time, GMT+10)

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