At BaseBraid (hereinafter referred to as “we,” or “us”), we are committed to protecting your shopping rights. This Refund Policy explains the conditions, procedures, and important notes regarding order cancellations and return refunds.
You may request a refund under the following circumstances:
Order Cancellation: Refunds are available if the order meets the cancellation criteria and is approved.
Return Refund: Refunds are processed after the return request is approved.
Please ensure your order details and payment proof are accurate to facilitate a smooth refund process.
Refunds will be returned to the original payment method used at checkout (e.g., Visa, MasterCard, or other supported payment methods).
Estimated processing time: 3–5 business days. Actual timing may vary depending on your bank’s processing.
If the refund does not appear within the estimated time, please contact our customer service for assistance.
Refund amounts will include the actual payment for the product and any applicable shipping fees (settled in AUD).
The following situations may cause delays or require additional verification:
Bank processing errors or system delays
Incorrect payment information or account issues
Orders with disputes or special post-sale circumstances
If any of these issues occur, please contact customer service. We will verify and resolve the situation within 1–3 business days.
Within the scope permitted by law:
We strive to ensure refunds are processed promptly and securely.
Customers must provide accurate and valid order information and payment proof.
We will assist with refunds delayed due to incorrect customer-provided information but are not liable for additional losses.
For other uncontrollable issues affecting refunds, we will coordinate and resolve reasonably.
If you have any questions regarding refunds, please contact us:
Address:
2101 N Lamar Blvd Apt 5, Austin, TX, USA
Phone:
+1 (210) 404-4391
Email:
complaintcare@basebraid.com
Service Hours:
Monday to Friday
09:00–12:30 / 14:00–18:00 (Australia Time, GMT+10)
loading
