GDPR Policy

To protect your personal data and privacy while using basebraid (hereinafter referred to as “we” or “us”) online store, we strictly comply with the EU General Data Protection Regulation (GDPR). This policy explains how we collect, process, and manage your personal data, as well as your rights.

1. Scope of this Policy

This GDPR policy applies to all users visiting and using our website, including activities such as browsing, placing orders, registering accounts, and using our services involving personal data processing.

2. Information Collection Methods

We may collect personal information through the following means:

• Cookies: To record website visits, user preferences, and functional settings

• Registration and Order Information: Including name, email, phone number, shipping address, and payment information

• User Feedback and Customer Service Interactions

All information is collected and used only with the user’s knowledge and consent.

3. Purpose and Sharing of Information

We use collected information solely for the following purposes:

• Process orders and provide purchased services

• Send order confirmations, shipping notifications, and customer service communications

• Improve website functionality and user experience

• Comply with legal obligations, taxation, and accounting requirements

• Prevent fraud and ensure transaction security

Information will not be sold or shared with unrelated third parties. It may only be shared with logistics partners, payment processors, or when required by law.

4. Data Storage and Cookies

• User data and cookies are securely stored on our servers.

• Necessary cookies are used to ensure core website functionality.

• Users are informed and consent to the use of cookies upon their first visit.

• Users can manage, restrict, or delete cookies via their browser settings at any time.

5. User Rights under GDPR

Under GDPR, users have the following rights:

• Right of Access: Know what personal data we hold

• Right to Rectification: Correct inaccurate or incomplete data

• Right to Erasure: Request deletion of personal data

• Right to Restrict Processing: Limit processing or use of data

• Right to Withdraw Consent: Revoke previously granted consent for data use

Users can exercise these rights by contacting us through the details below.

6. Legal Basis for Data Processing

We process personal data under the following GDPR legal bases:

• Performance of a Contract: To process orders and provide purchased services

• Consent: For newsletter subscriptions and customer information communications

• Legal Obligation: For tax, accounting, and regulatory purposes

• Legitimate Interests: To improve user experience and prevent fraud

7. Data Security Measures

• We implement technical and administrative measures to protect data security

• Regularly review data storage and processing procedures

• Prevent unauthorized access, alteration, or disclosure

8. Contact Us

If you have questions regarding GDPR, personal data usage, or wish to exercise your rights, please contact us:

Address: 2101 N Lamar Blvd Apt 5, Austin, TX, USA
Phone: +1 (210) 404-4391
Email: complaintcare@basebraid.com

Customer Service Hours: Monday to Friday, 09:00–12:30 / 14:00–18:00 (Australia Time, GMT)