About Us

Welcome to basebraid (hereinafter referred to as “we” or “us”) online store! We are dedicated to providing high-quality, comfortable, and practical home products, ensuring every customer enjoys a convenient, safe, and reliable online shopping experience.

1. Our Mission

Our mission is to make home life easier and more enjoyable through carefully selected products, efficient logistics, and attentive customer support. We focus on online retail, ensuring every customer has a transparent and trustworthy shopping experience.

2. Our Services

• Provide detailed and accurate product information, including pricing

• Keep inventory information up to date to ensure customers are aware of product availability

• Offer efficient order processing and reliable shipping services

• Provide clear after-sales policies, including refunds, returns & exchanges, and order cancellation

3. Our Commitment

• Respect and protect user privacy and personal data

• Ensure a safe and secure payment environment

• Respond promptly to customer inquiries and feedback with professional support

4. Contact Us

If you have any questions about our company or services, please contact us:

Address:
2101 N Lamar Blvd Apt 5, Austin, TX, USA

Phone:
+1 (210) 404-4391

Email:
complaintcare@basebraid.com

Service Hours:
Monday to Friday
09:00–12:30 / 14:00–18:00 (Australia Time, GMT)