Payment Terms

To ensure the security of your payment and protect your rights when shopping on BaseBraid (hereinafter referred to as “we” or “us”), we have established the following Payment Terms.

1. Accepted Payment Methods

• We currently accept Visa and MasterCard payment cards.

• Payments are accepted in Australian Dollars (AUD).

2. Payment Security

• All payment information is processed using secure encryption technology to ensure transaction safety.

• We do not store your payment card information; all payment data is processed directly by banks or payment service providers.

3. Order Costs

• Order Total = Product Price + Shipping Fee

• Product prices include applicable duties, Australian GST, and all necessary charges.

• Users are not required to pay any hidden fees.

4. Payment Issues and Management

• If a payment fails or encounters an error, please check your card information and available balance.

• Payment errors may result in the order not being generated; in such cases, contact customer service promptly.

• We will assist users in resolving payment issues, but the exact processing time depends on the bank or payment provider.

5. Responsibility Statement

• Users must provide accurate and valid payment information.

• We will actively assist in resolving payment issues caused by bank delays or payment provider errors.

• We are not responsible for losses caused by user errors or incorrect payment information.

6. Contact Us

For any questions regarding payments, please contact us:

Address: 2101 N Lamar Blvd Apt 5, Austin, TX
Phone: +1 (210) 404-4391
Email: complaintcare@basebraid.com

Customer Service Hours: Monday to Friday, 09:00–12:30 / 14:00–18:00 (Australia Time, GMT)